VereQuest

VereQuestVereQuest is a customer experience consulting firm specializing in the contact center environment and industries undergoing radical change. We help our clients, each a leading organization in N.A., strive to win the hearts and loyalty of customers. Through our unique team of customer experience connoisseurs, proprietary technology and wealth of expertise, we provide clients with reality-based analysis and meaningful insight into their customer's experience with their organization. Established in 2002, we have reviewed over 1 million customer interactions and have a unique perspective of the customer experience from a pragmatic point-of-view.Operating EnvironmentTo support today's cost-conscious organizations, VereQuest was designed and enabled to operate in a virtual environment. This structure provides you with unparalleled flexibility for significantly less cost. However, for organizations with more stringent privacy and/or regulatory requirements we also operate a fully secure, paperless environment.CICA 5970 Type B, SSAE 16 SOC 1 Type 2 CertifiedHaving addressed the rigorous requirements for the Statement on Auditing Standards, VereQuest has achieved the CICA 5970 Type B and SSAE 16 SOC 1 Type 2 certification (which corresponds with SAS 70) -- one of the most stringent auditing standards for service companies