Aire One Heating & Cooling

Called Sunday night with a conked out furnace. Was told someone would call Monday morning to arrange a service appointment. Nobody called. Followed up… told there was no record of the original call and it would be another day before anyone could come see us. Al S., service manager, expressed zero empathy and blamed “the answering service” for the problem. When I told him that wasn’t acceptable, he basically said “too bad”. When I told him I’d call head office, he said “Go Ahead” and hung up. When I called head office, they were just as uncaring. This is terrible customer service and I will NEVER do business with AireOne again.

I called in to Aire One because they have been around in business for about 15+ years. From the get-go, I can see why they are still in business today. Very approachable people that cater to my needs and answered all of my questions…which there were LOTS! They got people right away to install my furnace which was passed its lifeline, and mention to take advantage of rebates which I didn’t see as a bad idea. What I appreciate about Aire One is that they get the job done. No problem at all. Highly recommend to anyone looking for a company to care for their customers. Manny