Great West Coin Laundromat

Dec 18 2011 I picked up the comforter, returned home and proceeded to place in on my bed. That's when I noticed where large areas of the top fabric was stuck to the filling! It was obvious that the materials has been fused together! I tried separating it, but I could tell that the fibers inside were not separating from the top fabric. I returned the comforter to Great West Coin Laundromat. I showed the attendant the problem. She said she would talk to her supervisor. A gentleman came out and I proceeded to explain to him the problem. He responded to me that nothing was wrong and that the comforter was still usable. I told him the comforter had been washed many times without a problem. He said that it was not damaged here! He said I could just pull the the fabric away from the filling then use it! At no time did he admit that his machines were the problem. He asked me what I wanted done. Knowing full well that he would not be able to replace the comforter, I told him I wanted a full refund ($18 cash) because of the damage that was clearly done by his machines. He said the best he would do is refund half the money. I told him that was unacceptable. and proceeded to walk away. I followed him insisting that was unacceptable and that I wanted his name so that I could contact the owner. He would not give his name and proceeded to say "you just want a free cleaning"!!! He said take the money and take him to small claims court!! Then locked himself in his back office. I was shocked! I went to the front desk, asked the attendant for the half refund and left. Before leaving I asked that attendant if that was the manager or the owner... she said the OWNER!!! Understandably, this company has unacceptable quality of service and would never recommend them to anyone.