Ye Olde Plumber Ltd

First of all, everytime I try to contact this company, I basically have to leave a message with someone and then the only person who knows what is going on will call me back hours later or sometimes not at all. I contacted this company in early December as our renters were having issues with their hot water tank. Our renters are ready to leave after being two months without hot water now and I am furious that this problem is still unsolved after 2 months. They tried to charge my credit card without sending me any invoice or even calling me to inform me. I feel like when I speak to someone I am just told what I want to hear and noone is willing to do the work to solve the issues or tell me the truth about what is going on. Basically these people want to try to screw you out of money by doing quick fixes that may or may not work for a short period of time, charging you for them, but then telling you that they will solve the problem.... and then they don't. If you want your plumbing done using parts made in some guy's garage or if you like to have exhaust blowing into your house, then go for it! But I am warning you, these people have no clue about how to run a business or about plumbing.